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Customer service

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.

If you need help or have a question, you can contact our Customer Service department by phone at 441156971001 , by email at info@impriverre.co.uk, or chat with us through our website. We’re here to help!

Placing an order and Payment

Orders from Impri Verre can be paid for in different ways, both directly and indirectly. The difference is that with a direct payment the bags are sent immediately. With an indirect payment, the bags are sent only once the payment has been received.

Paypal

What is PayPal?
Using PayPal you can pay with your own account as well as with your creditcard. You must have a payment account with PayPal to do so.

Advantages PayPal:

  • PayPal guarantees a 100% secure verification using very advanced techniques.
  • PayPal’s solid “proprietary risk models” protect your creditcard payments by monitoring unusual activity.
  • PayPal’s technology evaluates transactions based on a hundred variables in order to intercept fraudulent transactions immediately;
  • PayPal’s unique and patented methods for creditcard verification give PayPal users addition security;
  • PayPal uses powerful encryption methods to encode and protect your information.

Bank transfer

The idea is simple: the buyer transfers money to the seller’s account.

As a buyer, what do I need to be able make a transfer?
A bank account and the ability to make transfers (electronically or manually). After placing your order, you will receive an email containing payment information within a few minutes. Once the payment has been received, your order will be produced and sent.

What does a payment transfer cost?
The costs of a payment transfer varies per bank, but in most cases can be made free of charge.

Credit card payment

The creditcard payment method is a payment option whereby the buyer gives permission for money to be debited from their account through the creditcard company. To perform such a transaction, verification of the cardholder must first take place. This verification is performed by Mollie on behalf of Impri Verre

As a buyer, what do I need to be able to pay with a creditcard?
Naturally, you need a valid creditcard.

What does a creditcard payment cost?
A creditcard payment carries no extra transaction costs.

How does Mollie handle your creditcard payment?
If you select this payment method from the Shingyo site, you will automatically go to the payments page of Mollie. Here you can enter your creditcard and verification numbers. Mollie verifies your creditcard, after which the amount will be debited through your creditcard company.

How can you order the products from our website?
Find a product and follow the steps indicated to order the product. Once you have gone through all the steps, your product will automatically be placed in your shopping cart. After entering your personal details including the correct delivery address and date, you will reach the payment screen. Here you can select a payment method and complete the transaction. The order is then complete and a confirmation email will be sent to the email address you registered with. Sensitive data traffic between our customers and web services, such as login, registration or checkout, always happens encrypted via secure protocols

If you have not received a confirmation email within half an hour you can contact the helpdesk. Do check your spam/junk mail folder to make sure the email has not been sent there.

It is important that you read the confirmation email carefully. It contains the information you have sent to Organzabagswholesale.co.uk The order will be processed according to this information, so it must be exact. Should any of the information be incorrect, please contact our helpdesk immediately.

If an order must be changed or cancelled, you can do so by contacting the helpdesk. Cancellation can only take place when a bag has not yet been processed. You can reach the helpdesk via telephone, fax, email or chat. The contact page contains information about how to reach Impri Verre Should you have any questions about ordering great pouches from usk, or if you have any other questions, you can click on the contact page to see how you can get in touch with us.

Returns

Oh dear, what a shame that your order has been damaged while being shipped to you. Please contact our Customer Service department, so that we can determine what has happened and offer a fitting solution. If you are contacting us through email, it can be helpful to add a photo of the damage and your order number.

Category: Returns

Because your product has been made especially for you, it is not possible to return it. If you are not satisfied with your order, get in touch with our customer service and we’ll try to find a solution together.

Category: Returns

Shipment & Delivery

If you place your order with us before 12am, we will start processing it on the same day. Delivery generally takes 14 – 15 working days if the delivery address is in mainland Great Britain. Certain more remote areas may require additional delivery time.

We will keep you updated by e-mail with detailed tracking info. Unfortunately it is not possible to follow your order if it has been sent by pallet cargo.

All our orders can be sent to any specified address. This can also be done in the second step when ordering: Fill out details. Here you can choose to enter another delivery address and even a different country for delivery.

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